The QFD method was developed in 1966 by the Japanese Joji Akaom. The first practical application took place in 1972 at Mitsubishi Heavy Industries in Kobe. After a successful introduction in the automotive industry, through the ASI (American Supplier Institute – which developed a uniform methodology for the use of the method), it gradually gained a foothold in the USA and Europe.

The goal of QFD is the design and construction of such a product, which will fully meet the customer’s requirements.

The graphic layout of the individual matrices resembles a house, so the term “House of Quality” (HoQ) is often used for QFD.

QFD can serve us perfectly to transform Customer Specific Requirements (CSR) into production processes (e.g. Formel Q, D / TLD, YC, YS, SC parameters).

It helps to design production parameters & properly manage critical features.